Shipping policy

Thank you for shopping with us. We are committed to processing and shipping your order as quickly and safely as possible.

ORDER PROCESSING

Orders are processed within 1-3 business days, usually by the next business day. (Monday-Friday, excluding holidays)

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Please note that processing time are separate from shipping transit times.

 

SHIPPING RATES 

Shipping costs are calculated at checkout based on the shipping destination, package weight, dimensions and selected shipping method.

Most orders are shipped via USPS Ground Advantage or USPS Priority Mail

We offer Free Standard Shipping on all US orders of $75 or more (before taxes and after discounts).

Orders that qualify for free shipping will automatically receive the best available standard shipping method at our discretion.

Orders below the free shipping threshold will have shipping rates calculated at checkout based on the package weight, dimensions, destination and selected shipping method.

Free shipping promotions are subject to change without notice.

 

ESTIMATED DELIVERY TIMES

Estimated delivery times after your orders has shipped are:

Standard Shipping - 3-7 business days

Expedited Shipping (if available) - 2-3 business days

Express Shipping (if available) - 1-2 business days

Delivery estimates are provided by the carrier and are not guaranteed.

 

SHIPPING DESTINATIONS

We currently ship to addresses within the United States.

If international shipping becomes available, this policy will be updated accordingly.

 

TRACKING YOUR ORDER

Once your order ships, you will receive a tracking number via email.  Tracking information may take up to 24 hours to become active after shipment.

 

INCORRECT SHIPPING ADDRESS

Please verify your shipping address before placing your order.

We are not responsible for delays or additional shipping charges resulting from incorrect or imcomplete addresses provided at checkout.

If you need to update your shipping address, please contact us as soon as possible. We can only make changes before your order has been shipped.

LOST OR DELAYED PACKAGES

If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.

If your package is lost or has not arrived within a reasonable time after the estimated delivery date, please contact us.  We will work with the carrier to help resolved the issue.

 

DAMAGED PACKAGES

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

Your order number

Photos of the damaged item(s)

Photos of the shipping box and packaging

We will review your claim and provide an appropriate resolution.

 

MULTIPLE SHIPMENTS

Occasionally, orders containing multiple items may ship separately.  If this occurs, you will receive tracking information for each shipment.

 

WEATHER AND CARRIER DELAYS

Shipping carriers may experience delays due to severe weather, holidays, or other circumstances beyond our control.  We appreciate your patience during these situations.

 

QUESTIONS

If you have any questions about your order or our shipping policy, please contact us through the contact page on our website. We are happy to assist you.